Creating A Customer Service Revolution by John DiJulius

John DiJulius

About John DiJulius

John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chickfil-A, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John is not just telling others how to do it, he has built three successful businesses. In addition to The DiJulius Group, John is also the Founder of John Robert’s Spa, Named one of the Top 20 Salons in America with multiple locations (and over 150 employees). His third business, Believe in Dreams, is a non profit that helps make dreams come true for deserving children. John will demonstrate how you can make Customer Service your single biggest competitive advantage, become the brand Customers cannot live without and make price irrelevant!

John DiJulius

Chief Revolution Officer

About this event

In our season kickoff - back in person - we'll hear from John Dijulius. Ticket includes breakfast, networking opportunities, and a Q&A.

Date and time

Fri, September 16, 2022

7:30 AM – 9:00 AM EDT


Cleveland Racquet Club

29825 Chagrin Boulevard

Cleveland, OH 44124

United States

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Benjamin Calkins

Benjamin Calkins

Ben Calkins is a well-educated, top-rated, and highly experienced business law attorney.

Ben Calkins is an honors graduate of Harvard College and the University of Michigan Law School. After law school, he clerked for a Federal Judge before joining one of the World’s largest law firms, Squire, Sanders & Dempsey. Mr. Calkins has also worked at, and been a partner in, several of the most prominent “old style law firms” in the World.