Day in and day out, entrepreneurship is at the heart of everything we do. No matter their need, we're always working on behalf of our clients. And though it's our pleasure to delight clients with our expertise and affordability, it's also true that their continued confidence in our abilities is fundamental to the survival and growth of our law firm.
Propelled by Responsibility
There are reasons why our clients' confidence is high, why they're willing to bring us their legal business, and why they continually send friends our way. For one, we have no bureaucracy or hierarchy. We are a team and our techniques bear this out. Our stellar customer service is the direct result of our hands-on involvement in every matter. When clients call, we answer. That isn't hyperbole - more often than not we are quite literally answering our own incoming calls. Then quickly and nimbly, expertly and efficiently, we respond.
At Calkins Law Firm we are always ready, willing, and able when clients call, and that is what keeps us moving forward. Where the rubber hits the road and where things get gritty and real - that's where we live. We take nothing for granted and we work hard for what we've built. That's the life of a true entrepreneur.
Here's a case in point to illustrate just how serious we are about accountability and efficiency. We recently billed out a completed matter for well under the far end of our estimate. Everything was on time and under budget, no excess or complacency to be found. Inflated billing isn't part of our practice. Instead, we're focused on treating clients right each and every day.
We know how our clients want to be treated because the vast majority are entrepreneurs themselves. They appreciate how we operate, respect our work ethic, and value our responsiveness and commitment to customer service. Our clients care about cost and read our invoices more closely than most. But they also know that our deep expertise and vast experience are valuable and so are pleasantly surprised at our affordability.
It isn't wasted on our clients that we operate with the same commitment and drive that they do. And truthfully, we have no alternative - our survival and growth depend on it. Calkins Law Firms' success tomorrow is a direct result of how our clients feel about their interactions with us today. Like them, we take absolutely nothing for granted.
Keeping Finances Light and Tight
Our firm survives because out of necessity, we run a lean and mean operation. From our zero-based budgeting strategy, to getting our own hands on marketing, we make the most of every asset we have.
So when we receive opportunities to spend tens of thousands on a European trip and gain introductions to large foreign businesses, we decline. When we're asked to join a group catering to the largest of domestic businesses and their in-house counsel, we turn it down. While we are well-positioned to cost-effectively service the legal needs of large businesses, whether foreign or domestic, we're sticking to our scrappy, entrepreneur roots. A lean and efficient business model just doesn't allow for the bloated budget it takes to afford pricey introductions.
That means you won't find us in a private box at Browns games, the loge to watch the Cavs play, or club seats at Progressive Field. We also don't have luxury downtown offices or other pricey amenities, but then neither do most of our clients.
New Model, Old Values
As a new model law firm we cater to folks like us and understand what they're looking for. After all, we're entrepreneurs too - we speak our clients' language. All the while we retain the same or greater expertise, experience, and responsiveness of traditional firms. And it's our entrepreneur clients who seem to most appreciate the substantial savings they can enjoy while working with us. We're happy to serve them well.
If Calkins Law Firm sounds like a legal partner you'd like to work with, get in touch today and learn more about our team.